Our philosophy at Simon Law Office is simple: strong advocacy through effective communication. Our primary functions as your representative are to ascertain your goals, assist you in navigating the legal system, and to work on your behalf to fight for the best possible outcome for your case. Yet none of these can be accomplished without effective communication.
What is Effective Communication?
Effective communication between a lawyer and client means mutual understanding. It is an ongoing, fluid process that continues throughout the case. It means answering questions when they arise, returning phone calls promptly, and providing case updates.
Communication is Key
The most common complaint we hear from clients about other lawyers is their lack of communication: “My lawyer never returns my calls,” “My lawyer never gives me updates on my case,” and “My lawyer never has time to meet with me,” are, unfortunately, common things we hear about other lawyers. At other law firms, you may not even see a lawyer at your first meeting. We believe these constitute ineffective communication.
Effective communication is really the most important skill for a lawyer to possess. In any given day, a lawyer may communicate with insurance adjusters, investigators, other lawyers, judges, juries, etc. Yet the most important communication a lawyer has is with the client.
Effective attorney-client communication is a two-way street; it means the lawyer understands the client, and the client understands the lawyer. This is the only way in which the lawyer can adequately represent the client’s interests.
Communication is ineffective if there is a breakdown in understanding on either end. If the client leaves a meeting with his/her lawyer feeling confused and with unanswered questions, the lawyer failed at his/her job. The client cannot make informed decisions about their case if they do not fully understand the situation, including the potential risks and consequences of their decisions.
Likewise, the lawyer must fully understand the client’s needs and goals in order to provide proper representation. If the lawyer does not take the time to get to know the client, answer the client’s questions, and learn the client’s goals, then, again, the lawyer has failed at his/her job.
How We Translate Our Philosophy into Practice
When you call Simon Law Office with questions about a potential new case, you can schedule a free, in-person consultation with an attorney. If you are unable to meet at our office, our attorney can meet you at your home or another location that is convenient for you.
Once you are a client, you will receive updates on your case through whatever method you prefer (phone calls, e-mails, letters, etc.). We are always available by phone or e-mail, during our regular business hours, to answer your questions. If your attorney is unavailable to respond immediately, it is our goal to always respond within 24 business hours.
The fee we charge for our work is contingent on the outcome of your case. Visit our Frequently Asked Questions page for more information regarding our contingent fees. As such, you will not be charged additional fees for talking to your lawyer. You can always call with questions, or schedule an appointment to meet in person with your lawyer at no additional charge.
Call us today at 651.797.4017 for a free consultation!